Writing service can be better. Customer service must improve to keep customers satisfied.
- Company trust
- Customer service
The organisation has to improve if they wish to stay relevant in the online writing services industry.
TOP UK Essay Services
Essay Experts is an online academic writing services company founded in 1996 in Canada. The company claims to have written thousands of essays on different subjects and are proud to have serviced a diverse clientele. Located in North York, the company is happy to talk to students that visit their office. The company is also available online to assist students with their school, college or university assignments so that they can focus on academics and score good grades.
Services they offer
Essay experts offer the following services to the student community in Canada.
Customized Writing Services
Thesis & Dissertation
Application Essay Services
Distance Ed. Custom Writing
Essay Experts also offer students a free evaluation for their dissertation or thesis. They believe students must first receive an honest feedback before they submit their work to the college or university. Many offer this free service to their clients – an honest evaluation of thesis or dissertation. The organisation also has a section called the ‘essay writing resources’ where there are various tips and guidelines on several academic writing topics to help students.
Quality of writers
The company makes a tall claim about the ‘reputation to keep up’ as they are the best essay writing service in North America. They claim to be selecting writers with great care; allegedly, they make huge demands on their writers. They value writers with experience and hiring anyone without detailed tests and assessments is not what they do.
Some of the specialities of their writers are :
All their writers have at least a Master’s degree
All their writers have drafted and perfected hundreds of academic content in the Canadian University system
Some of the writers have assisted professors in producing research material for publishing
Their writers know what makes for a great essay that will fetch a good score
Writers are cognizant about the mistakes students make while completing university essays
Prices and discount
The price at Essayexperts.ca varies according to the type of paper, academic level, number of pages and the timeline for delivery. Each page will have 225 words, and the minimum mandatory order should be at least three pages. The price for one page of an undergraduate level essay with a seven day delivery is about CAD$32. The same essay with a delivery within 24 hours will cost about CAD$42.
The organisation has fixed additional charges for extra service such as:
$20 to Safeguard the Paper for 5 Years
$35 for a “No Worries” revision guarantee
$90 for a LinkedIn Account Creation
$10 for furnishing the article sources used in the essay
The organisation also charges a fee for delivering the paper to the client. For instance, delivery of the academic paper by email will cost an additional CAD$2.00
Delivery by Fax will cost CAD$9.95
Delivery using FedEx will cost CAD$30.00
The order form also has two options for making the payment. Clients can pay using credit card from most service providers or also choose to pay via a western union’s quick collect.
Clients that refer others that complete a successful order get a $60 reward, which is credited to their account.
We could not find any substantial discounts or promotional offers at the time of reviewing the website.
Essay Experts have a dedicated website for customers in Canada , they have a registered office in North York. Local students can actually visit the office on weekdays and weekends to place orders or seek clarification and support from customer service. The personal visits are by appointment only.
The company has dedicated telephone numbers at Hamilton, Ottawa and Waterloo which clients can use to ensure seamless delivery of their paper.
Essayexperts.ca has an Email Id which can be used to communicate with the service team to thrash out sales, delivery and post-delivery issues. The organisation engages actively on social media platforms such as Twitter, Facebook, LinkedIn, and Messenger service to showcase their services , connect with clients, and drive traffic to their website.
Review sites such as studydemic.com have carried out reviews about the service offered by essayexperts.ca. It appears most reviews point towards some flaw or the other in the service offered by essay experts. Some reviews have indicated that other sites offer a better deal to clients. Customers have expressed lack of confidence in their time management and they may not get the delivery on time.
There are no concrete positive reviews about the service from essayexperts.ca. The company has been in the academic writing industry since 1996. Good service shines through, and it will have translated into many positive customer reviews. It is surprising that trusted sites like site jabber and trust pilot do not have a single review about the services offered by this organisation.
Terms and conditions
Refund, revisions and cancellation
The refund policy cannot be understood clearly upon first reading. However, from what we could comprehend, the company is happy to perform revisions free of cost provided the request reaches the office within 5 days of order delivery.
The writers’ team evaluates each request and compares with the instructions of the order. If the revision instruction does not meet he criteria, the organisation reviews the case and will negotiate a paid revision with the client.
The organisation claims that their custom essay service is completely guaranteed to write according to the specifications provided and deliver only unique and genuine essays. The company completely discourages plagiarism and offers a complete refund if the essay contains supporting evidence of plagiarism.
Once the order is placed , clients cannot cancel the order. This is because the system works fast and is capable of churning high volumes of work. As soon as the orders arrive they are allocated to writers, making it impossible to cancel orders.
More than two decades in the academic writing industry
Availability of writing samples
Unique Essay writing resources
Cluttered and ambiguous order form
Writers’ profiles absent
Poorly designed website
Information overload and wordiness on the website
Refund and revision policy unclear
Negative customer reviews
Essayexperts.com has more than 20 years’ experience in the writing industry. Yet, the number of positive reviews is not commensurate with expectations. The website is overloaded with information and lacks clarity. There is no unique ‘prices and discounts’ section that addresses the amount customers need to allocate for the transaction. The organisation has to improve if they wish to stay relevant in the online writing services industry.