Ivory Research is an old timer and a legitimate academic content service provider. Yet, they need to work on their price and refund policy before they can be the first choice
- Company trust
- Customer service
Ivory Research has to make it a win-win proposition for the student community, the service cannot make a big hole in their pocket and still leave them in doubt if that was the best submission possible.
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About Ivory research
Ivory research is a United Kingdom based academic writing services provider. Established in London in 2005, the company was started to “promote academic and professional excellence “and ensure learning and development. They have positioned themselves as UK’s leading academic services provider catering to the entire student community in close to 15 countries worldwide. Their services in the field of academic content offer assistance to students right from high school through college and University. Students doing their Masters and Doctorate programs also approach the services of Ivory research to help with timely submissions of assignments. The company has a registered office in London and Wales and is accessible through the URL www.ivoryresearch.com. The company has claimed that for those that need to know why they should choose Ivory research over others offering similar services, they specialize in “tailored service with every order”. Further, they also claim that their three-fold approach helps not just the clients but their writers and employees grow with learning and development. The company also offers protection to clients under UK consumer law.
Are all these claims true and how good is their service and reputation in the industry? We present a detailed and unbiased review of their services.
Services they offer
Ivory Research offers academic writing services under three broad categories. They are:
Under writing services, Ivory Research offers the following niche assistance
Case Study Writing
Literature Review Writing
Reflective Report Writing
Under Dissertation services, they offer assistance such as
5 Dissertation Topics
Dissertation Topic and Plan
Dissertation Proposal Writing
Dissertation Chapter Writing
Dissertation Presentation Writing
Dissertation Statistical Services
Dissertation Proofreading & Editing
Under Other services, they offer a plethora of support and assistance under the following heads
Proofreading & Editing
Personal Statement Writing
Cover Letter Writing
Business Plan Writing
Academic Poster Service
Secondary Research Collation
Lecture to Summary
They claim to offer an individualized approach to every paper or assignment and assure of complete confidentiality and privacy. They also guarantee free revision within 10 days of paper submission.
Ivory Research also offers a referral program and those that sign up for this program can earn a scalable commission for every new client and order secured.
Quality of writers
Ivory research appears to have a team of more than 700 writers who they claim are UK degree qualified writers. They say that 85% of their team of writers hold a Master’s and Ph.D. Prospective clients can look up the profile of writers based on an accurate search against the exhaustive list of subjects listed on the site. For instance, if a prospective client requires writing services in “operations management”, a query on the subject will output a list of expert writers with their profile, qualification, competencies, reviews, and samples to make an informed choice.
Ivory research has a section on their site where they take readers through their process of recruitment of writers for their team. It appears they put them to the test in terms of the power of the English Language, domain knowledge, and ability to structure the writing in a logical manner to suit the topic and type of essay or content needed. The writers are educated from Universities in the United Kingdom and are native English speakers. They are also trained in using different referencing styles specific to the order. Ivory research also claims that their team of writers can deliver non-plagiarised quality work in the stipulated timeframe.
Prices and Discounts
The pricing is dependent on the level of education of the client, type of essay, number of pages, the delivery date, and the expected grade. The order form offers an estimate of the price and the client can decide before making the payment.
On the order form, the client can also choose to have a preliminary discussion with the academic writer, which also attracts a service charge depending on the duration of the call. For instance, a planning call of 30 minutes is charged £50, and follow up call for 45 minutes is £75. Planning and follow up call is pegged at £115.
They also have fee slabs for providing extended amendments to the work. For instance, if the client wants an extended amendment for 20 days, the client pays an additional 5% on the order cost. For an unlimited amendment period, the client needs to pay an additional 15% on the order. Further, if the client needs an essay development plan, this attracts a special charge of £80. The organization also offers premium service at 20% more than the order cost. Plagiarism reports, if needed are charged an additional 10% on the order.
The company does offer a discount based on a promo code. New clients get a discount on their first order.
The prices look steep and may not be entirely pocket-friendly for students that are on shoestring budgets. A simple essay running up to 275 words at the undergraduate level with an expected grade of 50% -59% will cost about £135 without discount.
Ivory research is spread out fairly well on social media. They have a presence on Facebook, Instagram, YouTube, and Twitter.
Prospective and existing clients can easily approach this organization using their direct customer care telephone number or use the email to write to them. They have a messenger service as well as online chat for communication.
The organization is also open to meeting prospective clients in their offices in London. The site has visuals of their office in London and a provision for making an appointment to visit their office.
Terms and conditions
Ivory Research has a few services that they guarantee under their “guarantees” section. For instance, they assure 100% confidentiality of the work executed. They also assure clients of original content written after extensive research of material from their library. They also perform a free revision as per the client’s requirement within 10 days of order delivery. There is no mention of a refund policy or money-back guarantee under their terms and conditions.
There are about 124 customer reviews about the service from Ivory Research on Trust Pilot. 76% of these reviews have rated the service of Ivory research very high. 15% of the customer reviews have rated their service very poorly. The organization appears to have responded to the customers that are disappointed with their service.
There are nearly 52 reviews about their service on Site Jabber. Out of this, there are about 07 negative reviews. Some of the customers have found their service highly-priced. One customer appears hugely disappointed not just with the content but even the formatting. There was another review, which stated that the organization was not willing to perform even simple revisions without an extra charge. The positive reviews highlighted the service of Ivory Research for their content, timeliness, and good customer support.
Appealing website design, clear and understandable service offerings
Ability to go through writer profiles based on subjects, competency, samples and rating
Structured recruitment process of writers
Good customer reviews
Availability of samples of essays and academic content
Availability of many free topics and papers on all subjects on the website for students to use as guidelines
Legitimate organisation with registered office and phone numbers
Attractive referral policy and potential to earn
Prompt customer support
Informative blog section with posts that make it easy for students to write their own assignments
No refund policy or money back guarantee
Prices for papers and services are steep and may be unaffordable to the student community
Strong negative reviews raises doubts if the service is worth the money charged
Plagiarism reports attract an extra charge
Consultation and follow up calls with academic writers is charged
Ivory Research is a legitimate academic writing services company. They have a registered office in London and Wales and customers can walk into their office for consultations. They are no newbie as they have been in the industry for more than 15 years. While there are mixed customer reviews on their quality of work, they need to improve on their price and discount offerings for the student community. Further, not having a refund policy is a disadvantage. Plagiarism reports attract an extra charge and this is unnecessary. Students need to be doubly sure that the submissions are 100% genuine, as anything short of it will blot their academic journey. Ivory Research has to make it a win-win proposition for the student community, the service cannot make a big hole in their pocket and still leave them in doubt if that was the best submission possible.