X-Essays.com is not a reliable service. The service staff are unprofessional, deliveries are not on time, and the quality of work is not up to par.
- Company trust
- Customer service
I will give X-Essays.com only a 2.3 score out of 10.
TOP UK Essay Services
X-Essays.com is a writing company that provides online writing services for students and professionals. The website is few years old but we haven’t heard much of it on the internet. After digging a bit further, we noticed that the online website has been reported with a lot of negative feedback from past customers. Due to its poor customer service and unqualified writers, the company owns a very bad reputation among students. The website is also considered one of the worst and least trusted academic writing services. Many customers have been duped for money where they have paid but have not received the orders. So, if you want to know more about this website, here is our detailed review.
The website looks cheap, clustered with a lot of information, and difficult to navigate. When you first visit the website, you may get lost in the huge pile of irrelevant information. Even the average online websites look chic compared to this one. The website has been very poorly managed and took me a while to get all the relevant information I needed.
The website claims that they provide all kinds of academic as well as non-academic services for students and professionals like writing resumes, LinkedIn profiles, press releases, product reviews, etc. However, looking at their online reputation about bad writers and below-average work, it is hard to believe that they can actually keep up to their promise.
The website has 120 active highly-qualified writers. However, after searching thoroughly we could not find any relevant information about the writers. The website does not provide any profile information, academic qualification, or any other details about their writers.
Hires only native English writers who can deliver high-quality content. But in reality, their writers are freelancers or students who are working part-time for pocket money.
They offer services for all types of academic levels like high-school as well as doctoral content. But when we looked into some of the customer reviews from other sites, we found that there have been a lot of complaints about their quality of work. Many customers who have ordered doctoral content or dissertations, have to reject the orders due to the poor quality of the papers.
On-time delivery. Students however claim that the writers are very sluggish during the delivery of their services. This results in undue delay in the submission of the papers.
They offer only customized writing. This is not at all true. Most of their writeups are rewritings or paraphrased from different sources.
24-hour customer support. They have an online chat option as well as a toll-free number and an email service. However, the chat option is just for show. We tried to have a chat with their online support team but had to wait for more than 10 minutes to get a response. When we tried the toll-free number, it kept on ringing. After trying several times, we could finally reach a customer executive.
The website does not provide any information about their writers. They have around 120 active writers but none of the writers have provided any profile information regarding their academic qualifications or experience on the website. This makes us question the credibility of the writers as well as the authenticity of the website.
X-Essays claim that their writers are highly qualified and have to go through a screening test to get hired, but looking at their writing quality which is below average, we guessed that their writers are not even graduates.
Some customers have alleged that the website uses unfair means to write their contents. Customers believe that the website only has a handful of writers who write for all academic levels. According to their allegations, the website uses undergraduates or high-school students to write a thesis, doctoral content, or research papers that undermine work quality. The papers are often incomplete and have a lot of grammatical or formatting errors. The writers do not follow the instructions properly and are not at all serious about the work.
Prices & Discounts
They charge $12.99 per page for 14-day delivery. The prices depend on the academic level, type of paper, due date, and the number of pages you order. The prices are quite high and can make a dent in the pocket given the poor quality of work they offer. If you want to hire premium content writers, you will be charged 25% extra and the top 10 writers charge 30% more than the average price. Our advice is, it is best to hire standard writers. In fact, there are no premium writers or top writers and this is only a way to cheat customers and make them pay extra for the services.
They offer a discount of 20% on first-time orders. They also offer 5 to 15% lifetime discounts for returning customers depending on the amount you spent on your orders. If your total order exceeds $399, you are eligible for a lifetime discount of 5% and so on. However, customers have claimed that the discounts are just for show to boost traffic and sales. They have accused that the company did not pay them any discount even after they have ordered multiple papers from the website.
There is a serious lack of management skills in the support staff. There is no communication between the customers and the writers. Customers claim that even after repetitive calls, chats, emails, and complaints, the support staff fails to resolve their issues. You have to wait for hours to get a response from the support staff.
We advise you to read their refund policy carefully before making an order. X-Essays.com uses a lot of escape clauses to cheat their customers. The refund policy for cancellation of orders is only 70% if a writer has already been assigned to the order. Now, this is highly unfair to deduct 30% of the compensation when the writer won’t be offering any service. Even for bad quality, if a customer has previously sent the paper for revision, he/she is only eligible for a 70% compensation.
The company further states that they are not liable for bad grades. This is a significant flaw in their money-back guarantee. If a customer seeks compensation for bad grades, the case will not be considered valid. The company claims that they are not liable to pay any compensation because the papers ordered can only be used for reference purposes and not for submission. They also do not support claims for the bad quality of proofreading, formatting, or editing errors. There is a lot of inconsistency in their refund policy. There are many customers who have reported that even after following up all the protocols with the support staff and the management, they have not received any compensation from the company.
They accept all kinds of credit and debit cards, VISA, or Mastercard.
The website supports multiple currencies like USD, CAD, AUD, EUR, etc.
Though the company guarantees customer privacy, there have been a lot of incidents in the past where customer’s personal information like contact numbers, account details, or addresses has been hacked from the website. The website is not at all secure.
The plagiarism reports are fake. The papers delivered often contain more than 90% plagiarism and have copyright issues.
Though plagiarism report is included in their free features, the company charges $21.99, etc. for originality reports. So, there is a complete disparity between the two statements.
The writers are not qualified enough to work on academic assignments. They are not even native English speakers. Most of them are undergraduates or freelancers working part-time for the company.
Unfriendly and unprofessional support staff. The customer care executives are lazy and do not cooperate with the customers.
The company does not have a registered office mentioned on the website.
Fail to meet deadlines. The papers are not delivered on time especially the urgent ones. The prices for urgent deliveries are exorbitant but the deliveries are never on time. This is a serious drawback especially when the customers are paying extra for the urgent services.
X-Essays.com is quite a disappointment. The writing quality is below standard, the support staff is extremely rude and unprofessional, and the deliveries are also not guaranteed on time.
Overall Rating – 2.3/10